Shipping policy

Please note: all delivery times are estimates regardless of the service you choose. Please take this into consideration when ordering ahead of an event and allow for extra time in transit in case of a delay. We are unable to offer refunds for packages that are delayed in transit. 

 

Shipping Options

We ship Monday through Friday with FedEx and UPS throughout the continental United States and Canada. Most orders ship within 24 hours unless a future ship date is requested. Orders placed after 8:00 a.m. ET on Friday will ship the following Monday. During peak holiday periods, it may take a few extra days to prepare your order. Your chocolates could be in transit for up to 7 business days, depending on the destination and shipping method selected. (Business days do not include holidays or weekends). Shipping rates are calculated in real time by our shipping carriers based on the destination, package weight, and selected shipping method.

• Overnight: Orders placed before 8am will ship the same day and are normally delivered the next business day (excluding Saturdays, Sundays and Holidays).
• Saturday Delivery: This is a premium service offered by FedEx for packages that need to be delivered on the weekend. Orders must be placed before 8am on that Friday.
• 2-3 Business Days: Once your order is shipped, it should be delivered within 2-3 business days 
• 1-7 Business Days: May take up to 7 business days in transit (not including weekends or holidays).

We ship from Brooklyn, NY. Delivery times are generally shorter for destinations closer to New York City.

 

Cold Box

A Cold Box will provide up to 48 hours of temperature control during transit. If the temperature is above 75 degrees at your recipient's destination, please add a Cold Box to your order.  For destinations outside the New York tri-state area, please select the 2-3 Business Day shipping option as well. This is necessary because Cold Boxes only provide 48 hours of cooling protection.

To protect your order during periods of high temperatures (i.e. above 90 degrees), we may delay shipment until weather conditions improve. If this happens, we will notify you by email.

Same-Day Delivery

If you are looking to have chocolate delivered the same-day in New York City, you can order from one of our delivery partners for fast, reliable service. We partner with Uber Eats, Grubhub and DoorDash. To place an order for same-day delivery, please order directly through one of these partner sites. Someone must be available to receive the delivery when it arrives, otherwise your package will be returned, and a re-delivery fee will apply.  

International Shipments

We ship worldwide via DHL. Depending on the destination, most packages will be delivered within 1-2 weeks. Because all international shipments are subject to customs clearance, delivery times cannot be guaranteed. Deliveries can sometimes take several weeks or months. We may not be able to ship to some hot weather destinations.

For International parcels, the recipient will be responsible for any duties, taxes, or customs fees imposed by the importing country (which are collected C.O.D. upon delivery). If you are sending a gift overseas, please take these factors into consideration. Unfortunately, we are unable to take responsibility for international parcels once they leave our facility. We do not offer refunds for chocolate that is lost, damaged or delayed by International Customs or the local country's delivery service.

FedEx & UPS Delivery Guidelines

No Signature Required

All orders are shipped "No Signature Required". Shipments may be left at the delivery address at the driver's discretion in accordance with the carrier's policies. If you are sending a gift, please let your recipient know a package is on its way.

We cannot assume responsibility for packages that are lost, damaged or stolen after FedEx or UPS has confirmed delivery.

If you need 'Signature Required' service, please contact us before your order ships. This is a premium service and there is an additional charge of $15.00. 

Three Delivery Attempts

If a package cannot be left at the residential doorstep and no one is available to accept it, FedEx will make a total of 3 attempts to re-deliver the package. FedEx may also contact the customer using the phone number provided on the order to make delivery arrangements. After 3 attempts, if the package cannot be delivered it will be returned to us. We do not offer refunds for packages that are returned, and if you would like us to re-send the package, an additional shipping charge will apply.

After three unsuccessful delivery attempts, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable. If you would like us to re-send the package, an additional shipping charge will apply.

We recommend signing up for free UPS and FedEx delivery manager accounts on their respective websites for any of your specific delivery instructions.

Address Verification

Our website uses real-time address verification during the checkout process. When you enter a shipping address, our address verification system checks the information using the USPS address matching system. If there is no match, it displays an alternative verified shipping address. The system will prompt you to review the address before the order is completed. 

Address Correction

If you need to provide an address correction after your order has shipped, we can submit a request to FedEx for an additional $30.00. Address corrections are time sensitive so please contact us at info@li-lacchocolates.com as soon as possible.

If the address you provided is not a complete or valid address, FedEx will attempt to correct the address and deliver the package. If FedEx is successful in correcting the address and delivering the package, they charge an additional $30.00 for this address correction service. When this occurs, we pass this $30.00 charge onto you using the same credit card you used to place your original order with. We will send you an email if that occurs. By using our shipping services, you agree to this charge. 

Delays

Unfortunately, we cannot assume responsibility for delays experienced by shipping carriers due to weather, high volume, or other unforeseen issues. All shipping times are provided as estimates. We are unable to offer refunds for those reasons.

Sales Tax

New York State sales tax is charged on all orders shipped to addresses within New York State. Sales tax applies to merchandise as well as to shipping charges. Sales tax on shipping is non-refundable.

Delivery Management

We recommend signing up for free UPS My Choice® and FedEx Delivery Manager® accounts so you can receive delivery alerts, provide delivery instructions, request holds, and manage your deliveries.